The widespread technological advancements in recent decades have provided modern solutions that help businesses cater to the ever-changing business landscape. Various internal and external tasks are automated, allowing companies to save time and money in the long run. In addition, enterprises could let their employees be more productive and collaborative with the help of different online messaging and video chatting platforms in the market.
And with the COVID-19 pandemic forcing organizations to adopt a hybrid work setup, having advanced tools allow the workforce to work efficiently in the comfort of their homes. Employees and stakeholders leveraged the possibility of using multiple devices to improve communication further. However, these also posed numerous problems that can cost institutions extensive financial and reputational damage in the long run.
For starters, using personal devices to communicate with colleagues can lead to the leakage of confidential information. There is a big chance that classified data will be sent to unauthorized recipients, allowing them to use the information in any way they want. This is crucial if the personnel communicates inside and outside the corporate network in a single device.
Although mobile data leakage can happen in any industry, it is more crucial in complex business types, such as e-commerce and finance. This is why complying with regulations, such as the WhatsApp FINRA (Financial Industry Regulatory Authority), has become more vital than ever. Statutes like this help mitigate the chances of data leakage by keeping records of various business-related messages sent by staff through different communication channels.
Apart from text and call archiving, encryption and data wiping can help combat possible data leakage. Unwarranted exposure of classified information does not only happen with accidental messages to the wrong recipients. Losing a personal gadget can also lead to bad actors stealing essential data. Encryption can help prevent hackers from opening the device, while data wiping, usually done by an internal IT team, can immediately delete all crucial information in the machine.